About Consona CRM

The name Consona CRM is new, but actually  the Consona CRM solution is not new at all.  We’ve been in business delivering customer relationship management and knowledge management solutions for more than 30 years—but under two different names: Onyx Software and KNOVA Software. 

Both companies have a long history of providing some of the world’s leading brands with world-class software and services.  Whether it’s automating sales processes, tracking marketing campaigns, managing support cases, or offering an online self-service experience, it’s always been about your customers.  No matter what we’re called, we plan to keep that our focus!

History

Acquired by Consona Corporation in 2006, Onyx Software had always been a strong player in the CRM marketplace, consistently maintaining a vision around product quality and leading-edge technology.  Building on Onyx CRM’s solid foundation, Consona began to expand its CRM capabilities and purchased KNOVA Software in 2007, a leading knowledge management software company that had developed a suite of self-service, contact center, and community applications to help automate the most critical part of customer service—case resolution.

The combination of Onyx and KNOVA already offers the market’s first integrated case and knowledge management solution. And we won’t stop there. Consona has a solid vision for the growth of its Consona CRM product suite, including an aggressive acquisition strategy to acquire both vertical industry and enterprise-class product functionality, as well as a solid product feature roadmap, based on customer requests.

Why the new product name?

We want to make a statement to the marketplace about our vision to deliver a fully integrated suite of CRM solutions across service and support, sales and marketing functions. While we remain committed to supporting and enhancing each of our acquired solutions, there is no better way to emphasize integration than bringing them under the Consona name. As we acquire and develop new solutions over time, you can count on them adopting the Consona name—and everything that comes with it. What does this mean for you?

The unified Consona CRM solution means two things to you: integration and flexibility.

You can choose from three central product lines, spanning sales, marketing and customer service and support, as well as from a series of pre-defined bundles and companion products. Whether you’re looking for a piece of the puzzle or an end-to-end solution … whether your needs are typical or extraordinarily unique … you can find your solution in a single vendor with an integrated code base—and add to it over time and as your needs evolve.

How Consona CRM Can Help

Customer processes are at the core of your customer interactions and have a direct impact on the experience you deliver to your customers. If this core is strong, your organization can deliver a truly meaningful experience—the kind that differentiates your business and brings your customers back for more.

We believe that every experience counts — download our brochure to learn more.