How We Cloud

There are a number of, well, nebulous, definitions of the cloud out there. With this in mind, let us fully explain our cloud offering and how it works. We consider the Consona Cloud a full-service, end-to-end solution. To be able to provide such a complete solution, we leverage Amazon Web Services (AWS) EC2 and S3 to offer you pieces of the puzzle. As such, the server infrastructure and platform in our cloud deployment is from Amazon. Based on this partnership, we are essentially able to offer our software applications “as a service” via the Internet.

However, we just mentioned that the Consona Cloud is a complete solution. This means that our customers aren’t contacting Amazon with issues; they’re working directly with Consona and taking advantage of our combined Amazon infrastructure and application expertise via a strategically designed set of services and support, including infrastructure and application maintenance services.

Click here to read more about all of our pricing and deployment options.

Infrastructure Services
Consona has contracted with Amazon to provide a number of infrastructure maintenance services, as well as designed several of our own above and beyond the standard Amazon offering. These services span:

• Identification and authentication
• Information security
• System and network security
• Software and data integrity
• Monitoring controls
• Software development and implementation
• Operational maintenance tasks

To name a few, our services include:

• Intrusion detection
• Disaster recovery provisions
• Virus protection

Application Services
Consona’s application maintenance services start with our platinum support offering and end with a range of included, value-added services. Some of Consona’s application maintenance services include:

• Platinum Support: Enjoy peace of mind with guaranteed response times; 24x7x365 support hours and support portal access; access to computer-based training; and hot fix and MR installations.
• Annual Health Checks: Work with one of our consultants to examine the alignment of your business processes with your existing system configuration.
• Customization Support: Receive expert help with system configuration, as well as documentation around changes, including UCW modifications, report creation, developing process scripts and business rules, knowledge authoring, guided search tuning, administering and maintaining custom code, and more.
• Administration Services: Receive expert help with administrative functions, including user admin, product admin, reference fields, surveys, universal metadata, and more.
• Application Maintenance: Allow Consona to conduct key application maintenance processes, including flushing the database, clearing logs, resource monitoring, and adding infrastructure as appropriate.