"Can't We Just Use SharePoint?"

It's the suggestion that anyone proposing a knowledge management initiative fears most. After presenting requirements for a KM tool, almost inevitably someone at the table looks thoughtful and says, "I think you should use our content management system."

Service and support leaders often find themselves in the position to make the case for a much-needed KM tool to a skeptical IT audience focused on consolidation.

In this white paper, subtitled "A Knowledge Manager's Guide to Productive Conversations with IT" we explore:

  • The differences between knowledge management and content management
  • Why searching for answers is different than searching for documents
  • Why structure matters, and more.
Fill out the form on this page for immediate access to this paper and an array of valuable service and support resources.
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