TSIA members are reporting that after initial successes many KM projects are de-emphasized, and a year later, a once-popular knowledgebase stops delivering value. It's not hard to imagine that such disregard can quickly diminish ROI, and neglected knowledgebases can impact long-term customer satisfaction.

This TSIA Executive Insight report explores common reasons for project 'launch and leave' with recommendations for avoiding each scenario. The value of ongoing maintenance is investigated, including best practice recommendations on metrics to maintain the health of your knowledge implementation.