Consona CRM Customer Product Support

Customer product and technical support is available to help you troubleshoot technical issues, ensuring that you continue to get the best results from your solution. With a team of experienced support representatives and engineers who are singularly focused on providing superior customer support, Consona is dedicated to serving customers with industry-leading response times and resolution rates. If your business requires it, we can provide you with 24x7 access to our skilled support staff.

• For operational or technical questions related to Consona Knowledge Management and Consona Customer Management solutions (formerly KNOVA and Onyx, respectively) contact 888-837-2941 or 317-573-5646; or, for round-the-clock online customer support visit https://crmsupport.consona.com/.
• For operational or technical questions related to Consona Service & Support Automation solutions (formerly SupportSoft), please vist the ExpertExchange online customer support portal at https://expert.supportsoft.com/sdcxuser/asp/login.asp.

Please note: Internet Service Providers (or ISPs) throughout the US and Europe utilize Consona (formerly SupportSoft) technology as a part of their customer service/tech support offering to their customers and subscribers. As such, a desktop client is usually installed alongside other applications or downloaded during an initial Internet subscription phase. The client exists to help detect and resolve technical issues you may experience with your hardware or software. If you are encountering problems or receiving errors, we encourage you start with your service provider as it was most likely installed as a part of your service subscription and therefore, they should also be able to also assist in the resolution.