Consona CRM Blogs

We welcome you to directly interact with our experienced CRM executive team. Read the postings on this site to find out what's on their minds, as they share their views on the industry, what’s new and exciting with Consona CRM, and how customers are using our solutions to improve business processes.

CRM Products and Technology

Tim Hines Vice President, Product Management CRM Products and Technology discusses the myriad of technologies and solution offerings that saturate the CRM industry. Building on more than 20 years of experience using, implementing, and designing CRM technologies across a number of leading companies, Tim offers a unique view on the industry, and will break it down into easy-to-understand explanations, coupled with insightful takeaways for the reader.

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The Digital Optimist

Orhan Ertughrul Principle Consultant, Value Programs The Digital Optimist series takes a detailed look at why Digital Service Providers build self-care systems, how they are implemented, why they often deliver disappointing results and what improvements can be made upon them. Orhan leverages nearly 15 years of experience in the high tech industry to provide value consulting for Digital Service Providers and advise them on strategies for improving their ROI and overall value.

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CRM Support and Education

Laurel Poertner Vice President, Support and Education Laurel's Support and Education blog discusses the activities happening in the Support and Education departments to keep customers and interested parties up-to-date on our internal projects, process changes, technology updates and new initiatives. Everything in this blog is focused on the customer experience and how we are constantly improving our communication and interaction with our customers.

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