Consona CRM In the News

Browse the following links to read what writers and industry analysts are saying about Consona, its CRM products and customers.

Featured Coverage

A "Cool" Interview with Tom Millay CRM Advocate, April 2010 Gary Lemke sits down with Tom Millay to talk about why Consona is cool - and why our customers think we're cool.

CRM and ERP Kingdoms in the Making? TEC.com, February 2010 A comprehensive look at Consona's history through acquisitions, technology and name changes.

Consona Targets High-Tech with Knowledge Driven Support CustomerThink.com, November 2009 This article summarizes a recent briefing with some observations on what's in store for the future by Bob Thompson.

SaaS CRM or CRM in the cloud: Sage and Consona add to the dilemma SearchCRM, November 2009 The availability of low-cost, high availability computing via cloud infrastructures like Amazon EC2 are about to change the CRM market.

CRM’s Last Gasp: Why Service and Support is CRM’s Last Chance for Success Ragsdale's Eye on Service, August 2009 John Ragsdale comments on the shift of CRM to a service and support function and how Consona is on the right track with it's new solutions.

After Swallowing SupportSoft, Consona Conveys Renewed Roadmap CRM Magazine, July 2009 Consona shares plans to integrate proactive service offerings and to focus on point solutions.

CRM Executives Speak Out Customer Interaction Solutions, July 2009 Vice President of product management Tim Hines participates in a roundtable discussion on the CRM industry.

Consona Rebrands SupportSoft's Products TMCnet.com, June 2009 A review of Consona's plans and new names for the newly acquired SupportSoft products.

Building a 21st Century Platform: Q&A With Consona CEO Jeff Tognoni CRM Buyer, May 2009 Jeff Tognoni explains Consona's business strategy and success.

Consona Acquires SupportSoft’s Enterprise Software Group CRM Magazine, April 2009 Tom Millay shares insight with CRM Magazine on what the acquisition of SupportSoft means to Consona and its CRM suite.

PE Backed Consona in $20M Deal theDeal.com, April 2009 Jeff Tognoni gives his thoughts on the latest acquistion by Consona.

We the People CRM Magazine, March 2009 CRM software is playing an important role in government organizations, Consona OneServe is used by many in the UK.

Consona Rebrands and Integrates CRM Magazine, October 2008 Consona announces a branding change to its CRM products, Onyx and KNOVA.

Downturn Spells Opportunity CustomerThink.com, October 2008 Bob Thompson sat down with CEO Jeff Tognoni at the 2008 user conference to talk about the state of Consona.

Ripping the Band-Aid Smart Business, June 2008 Consona CEO Jeff Tognoni talks about how making quick business decisions is crucial to success.

Making Customer Headway in Medway 1to1 Magazine, May 2008 Local UK government agency call center uses Consona CRM to improve customer service and satisfaction.

Web self-service: Searching for Answers KMWorld, April 2008 Read up on Consona Knowledge Management and how it's helping customers find their own answers with sophisticated search technology.

Consona Quietly Pushing Torrid Growth Indianapolis Busines Journal, February 2008 Consona's financial performance is turning heads, read how the reorganization of the business will position it for the future.

Consona Chief Will Press On With Acquisitions Managing Automation, November 2007 Consona CEO Jeff Tognoni gives his insight to the future of Consona and what to expect from an acquisition standpoint.

CRM Hits One Out of the BallPark CRM Magazine, August 2007 This exclusive article looks at the Seattle Mariners and use Consona CRM to make a memorable ball park experience.

Help Yourself Wall Street Journal, August 2007 Learn how one Consona Knowledge Management customer is using the web self-service solution to improve customer service.

A Million Handshakes for Onyx and Knova Destination CRM, May 2007 This news story reveals the new versions of Consona CRM solutions, highlights their partnership with Million Handshakes, and offers some insight into the strategies and plans for Consona CRM.

The 2007 Rising Stars and Service Excellence CRM Magazine, April 2007 Consona CRM receives the Service Excellence Award from CRM Magazine and is praised for its recent aquisition of KNOVA and overall strategy.

Products of the Year: These Are the Sharpest Knives in the Drawer Call Center Magazine, April 2007 Read why Consona Knowledge Management was regarded by Call Center Magazine as "one of the most impressive new products".

ISM Announces Its Top 15 (or 16 or 17) Destination CRM, March 2007 Check out the ISM Top 15 and read more about the award process.

M2M Gets a Brand New Knova Bag Destination CRM, December 2006 Read what Destination CRM had to say about Consona's plan to acquire KNOVA Software's Web self-service technology.

Made2Manage Broadens Its CRM Presence Managing Automation, December 2006 Reporter Stephanie Neil interviews Consona's CEO Jeff Tognoni on his CRM strategy after Consona's acquisition of KNOVA Software was announced.

Made2Manage to Buy Onyx Managing Automation, June 2006 Reporter Alan Alper speaks with CEO Jeff Tognoni about his strategy to enter the CRM market after announcing Consona's plan to acquire Onyx Software Corporation.

Customer Focus is Top Initiative for Made2Manage Creating Loyalty, April 2006 The folks at Creating Loyalty report on the best practices of the software industry's leader in customer care: Consona.