Alliances

Technology Partners
Consona partners with Portrait Software to provide its customers with feedback management capabilities, helping them select and design events that trigger electronic dialogue with customers, including surveys and more. Portrait also provides Consona customers with cross-channel campaign software that enables proactive and personalized marketing campaigns. To learn more, visit www.portraitsoftware.com/.

Consona partners with QlikTech to provide the richest, most robust set of knowledge management analytics for service and support organizations in the market. To learn more about QlikTech’s QlikView solution, visit www.qlikview.com/.

Consona is a Microsoft Gold Certified Partner.

Integrations
Just because our comprehensive product suite has the term “CRM” in its name, doesn’t mean you have to buy the whole kit-n-caboodle. Consona offers comprehensive, bundled solutions to meet specific business and industry requirements, as well as a myriad of standalone point products for service and support organizations.

While we argue that purchasing an integrated solution from one vendor cuts out hundreds of integration points, several annual software upgrades, and multiple hefty maintenance bills, all while making consolidated analytics nearly impossible to achieve, Consona understands that many companies are simply looking for service and support centric point solutions that will integrate with their existing back-office and CRM solutions. Sometimes that’s all you can take on, and we will support your initiative no matter how large or small.

The extensive use of non proprietary communications transport methods (e.g., SOAP, REST) in the business logic of our solutions, along with the presence of a high-functioning integration frameworks in each product, will assist you with any CRM or back-office integration you need. Our product lines are fully Service-Oriented Architecture (SOA) based and have open application programming interfaces (APIs).

Consona’s solutions integrate with all leading software solutions, including Oracle/Seibel, Amdocs/Clarify, Remedy, Vantive, HP, SAP, Salesforce.com, Sage, Microsoft CRM, and many more.