Facts About the Consona CRM Suite
Company
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Learn more about our company on our corporate site.
Consona CRM Suite
Consona Corporation delivers a CRM software product suite with a specialty in customer service and support for upper mid-market to Global 2000 enterprises. The Consona CRM suite of products is managed in the internal Consona CRM operating division of Consona Corporation.
Consona CRM Product Lines
Consona owns several common code bases by which we release and maintain products. We use the term product line when discussing product roadmaps and new releases. Our product lines include:
- Consona Knowledge Driven Support Version 1.0
- Consona Knowledge Management Version 7.3
- Consona Customer Management Version 7.0
- Consona OneServe Citizen Management Version 6.0
- Consona Live Assistance Version 6.5
- Consona Subscriber Assistance Version 6.5
- Consona Dynamic Agent Version 7.0
Consona CRM Product Suites
Consona offers several product suites, which are a bundled set of solutions that address a specific business or industry need. Solutions may span multiple product lines. Our product suites include:
- Consona Knowledge Driven Support
- Consona CASE (Customer Activation Service and Expansion)
- Consona Enterprise CRM
- Consona OneServe Citizen Management
Consona CRM Point Solutions
Consona’s standalone products can be sold one-off as a point solution to address a specific need, and also may be extended through expansion products. Our point solutions include:
- Consona Knowledge Management
- Consona Knowledge Central
- Consona Self-Service
- Consona Subscriber Assistance
- Consona Dynamic Agent
- Consona Live Assistance
- Consona Case Management
- Consona CRM Foundation
Our Customers
Approximately 1000 leading companies around the globe, including high tech software and manufacturing companies, telecommunications providers, help desks/service desks, IT & managed service providers, and cable and internet service providers, use Consona CRM solutions.
Partners
Consona CRM solutions are used in more than 40 countries. Learn more about Consona’s worldwide direct office locations or access more information on Consona’s CRM partner network, including technology partners and value added resellers.
Leadership
Learn more about the executive team driving the Consona CRM product suite and franchise.
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