Consona CRM Product Suites
Whatever your industry or initiative, our product suites are available to help you meet your goals. We have compiled our tools into packages that address common objectives for service, support, sales and marketing.
Knowledge Driven Support – Inspired by KCS best practices from the Consortium for Service Innovation, this solution saves time and money with knowledge-empowered agent workflows to capture, reuse, and improve knowledge with every customer contact.
CASE–Consona Activate Serve and Extend – Designed to deliver a complete service solution for the needs of today’s Digital Service Provider (DSP), our CASE product suite can touch every service interaction between you and your customer making it more efficient, easier and simply a better customer experience.
Enterprise CRM – The majority of enterprise CRM systems focus on the internal processes leading to the acquisition of new customers—with retention as an afterthought. But prospects and customers view their relationship with your organization in terms of service, not sales or marketing. Learn how Consona delivers a truly effect CRM solution.
OneServe Citizen Management – Challenges for local governments in the UK have been intensified by the nation's eGovernment initiative, which calls upon them to transform into interactive service centers able to manage relationships among citizens, businesses, and diverse government agencies. Find out how Consona helps them overcome these challenges.
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