C.A.S.E.

Defining the Customer Service Experience
The Consona Activate Serve and Extend (C.A.S.E.) product suite is designed to deliver a complete service solution for the needs of today’s Digital Service Provider (DSP). It can touch every service interaction between you and your customer making it more efficient, easier and simply a better customer experience.

The C.A.S.E. product suite is composed of several distinct products that will help you activate your broadband customers, provide in life service and extend the value that your organization generates from its service tools. The beauty of C.A.S.E. is that you can choose to purchase these products separately if you have a distinct problem that you want to solve, or in tandem with other products if you have a wider set of business challenges. Unlike other piecemeal solutions on the market, you can be confident that if you buy one C.A.S.E. product today, it will integrate with another C.A.S.E. product that you purchase tomorrow without the need for a costly integration.

Activate – Comprising of the Subscriber Activation, Service Gateway and Service Verify products, this part of the solution provides everything that you need to activate your broadband customers and verify a good installation. The products offer activation of the PC on the broadband network, modem configuration, wireless set-up and line quality verification.

Serve – This is a full, “in-life” service solution for a digital service provider including Dynamic Agent, Knowledge Management and Live Assistance (a complete call center tool suite). Whether it is providing pro-active service solutions on the customer’s PC, web self-service or assisted service through the call center, this suite of tools will provide everything that you need to form a complete service picture of your subscriber and deliver point-of-pain solutions that rapidly and effectively solve customer problems.

Extend – Comprised of elements from a number of products in the Activate and Serve suites, these products provide opportunities to extend your revenue directly through context driven service sales that lead to upgrades and values added service sales (VAS). These products also offer other indirect benefits including enhancing the call center agent learning process.

If you are looking to transform your customer service desk into an organization that will enable you to differentiate yourselves from your competition, then C.A.S.E. can help give you that leading edge. Find out more by looking at some of our individual product overviews or contact us today.