Consona Dynamic Agent - Enterprise Edition

Extend Customer Support with Value-Added Services
Delivering value-added services such as personalized content, support resolution and software fulfillment (purchase, download, & install)—just to name a few—is the most effective way for organizations like you to differentiate your offerings and generate new revenue. And businesses in many industries are now using branded desktop applications to assist in these initiatives.

Consona takes it to another level with our Dynamic Agent Enterprise Edition. We effectively put your web site DIRECTLY ON THE DESKTOP creating a new and direct distribution channel that makes it simple for you to deliver enhanced services, drive traffic to your web site, and increase average revenue per user, without spending a lot of time or money.

Our solution gives you unprecedented ability to understand and respond to customer needs.

With Dynamic Agent Support Edition, you’ll provide more valuable and cost-effective support by offering self-help troubleshooting, proactive and reactive repair tools. And our Dynamic Agent Marketing Edition allows you to develop targeted, personalized content and convert it to revenue more effectively than ever before.

Your customers will also have a new, convenient way to access and manage your services—and provide feedback—using a single desktop tool. As a result, they will be more satisfied and you’ll maintain wallet share. The opportunities are endless. And with one practical tool to manage all services, you can provide a consistent, satisfying user experience.

Manage the Complete Customer Experience

• Leverage customer data and feedback to provide more customized service than ever before.
• Help customers fix their own problems and free up your support desk.
• Drive up revenue per user with a new channel for communicating value-added offers.
• Pump up customer loyalty and maintain your wallet share.
• Brand and customize the interface and content so it’s very relevant for customers.
• Make it simpler for customers to acquire and manage services using a unified desktop tool.
• Rollout new offers for hardware, software and services and fulfill orders with ease, using an online channel.
• Gain a new level of insight into customer usage with intelligent reporting.
• Track campaign effectiveness of marketing messages and content based on customer usage.

Getting started with Dynamic Agent Enterprise Edition is really easy. Just take the proven tech support website that’s already familiar to customers, and use it to up sell value-added services. You don’t have to plan expensive one-off marketing programs or worry about leaving money on the table. There’s never been a simpler way to increase revenue per user. Let us show you how.

Key Features

User-friendly web interface

Brand your interface so it’s familiar and convenient for customers. Manage multiple brands or lines of business with one centralized authoring tool. Take a more active approach to your customer relationships, resulting in improved response rates, more efficient operations and in-creased revenue.

In-depth reporting tools

Capture and analyze navigation data and customer demographics to build better, more customized offers. Track effectiveness of marketing messages and content based on customer usage to find out what’s working and what’s not using our navigation, impression and click-through metrics. Easily generate reports that provide a wealth of information and help you prove Return on Investment (ROI).

Unprecedented targeting and authoring capabilities

Continuously gather user, system and activity data and use it to enhance highly targeted content and timely offers. Easily author personalized content for specific customers or scale it for large groups, and make changes any time. Set up triggers and automated content to provide real-time promotional offers to customers right when they need it. Customize your internal approval process to ensure content is approved before being published.

Do-it-yourself tech support

Provide auto remediation of routine problems so users don’t have to call your support desk. Establish real-time triggers and alerts that let you provide just-in-time support. Give customers simple “1-click fixes” so they can resolve their own issues with user friendly “show me”, “tell me” or “just do it for me” content.