Consona Subscriber Assistance:
Simplifying the Internet Experience
Install, Activate, and Manage (or Verify) Your Multi-Play Services
When DSPs only had to worry about configuring Internet and maybe phone or cable TV, it was possible to have a relatively simple approach to installation and activation of products. Both analog telephony and cable TV were low maintenance products generating little in the way of support issues. Internet provision and support was more complex but without tiered product offerings even these products were reasonably straight forward.
Today’s digital home requires an altogether more sophisticated approach. Products such as DTV and VoIP can be complex to install and support. They also generate a far higher call volume at the call center than their analog counterparts (at one large European DSP these call volumes were fifteen to twenty times higher).
Consona has developed Consona Subscriber Assistance Solution to provide a complete activation, verification and
automated support suite that will meet the demands of this challenging multi-play environment.
Complete Functionality in a Single Integrated Package
Consona Subscriber Assistance Solution includes:
Consona Subscriber Activation
A client based installer (CD based or downloadable) to install and activate your services within your digital home. Wireless security configuration. Intelligent configuration and troubleshooting of network settings.
Consona Service Gateway
Vendor independent TR-069 compliant Auto-Configuration Server (ACS). Automated remote activation of products and services. Automated remote diagnostic and management of customer premise equipment (CPE).
Consona Service Verification
Integration with network management systems to provide installation engineers and support technicians with a view of the quality of the network.
Consona Subscriber Assistance Solution begins with the customer and ends with the infrastructure. Our extensive experience with DSL and Cable providers worldwide helps us to clearly understand the real issues faced by subscribers. And this enables us to build on robust foundations. The result is a smooth customer experience and a direct impact on the bottom line. Click here to learn more.
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