Consona CRM Solutions by Industry

Your business has unique needs and objectives and we work hard to understand your specific situation and requirements. While Consona’s solutions for sales, support and service can benefit most any organization, we’ve focused on these industries which get the maximum value from our scalability and penchant for managing complex and multi-faceted customer relationships.

High Tech Product Support – If your products are complex blends of hardware, software and firmware, it becomes particularly challenging to provide consistent support across channels and systems. Consona solutions are uniquely qualified to meet your needs. Our software is built on Consona Knowledge Driven Support, a full-featured suite that integrates case management, defect management, and knowledge management. It’s augmented with templates that implement best practices for high tech product support, including Knowledge-Centered Support.

Local Government – As expectations increase from growing customer and central government demands as a result of the UK's eGovernment initiative, Consona has become the proven expert in providing local government authorities the functionality they need to streamline processes, increase the speed and accuracy of query responses, and ensure data is available on demand to meet these standards.

Telecommunications and Digital Service Providers – In today’s highly competitive broadband market, product commoditization is leading to falling margins on basic products, subscribers are increasingly expecting more of you, your products are ever more complex and the digital home is becoming a competitive battleground. The level of service given to subscribers can be a primary competitive differentiator driving customer satisfaction, aiding subscriber retention and potentially even generating revenue. Consona provides the necessary tools to achieve these advantages.

Managed Service Providers – Few things cut employee productivity quicker than computer downtime. And customer service and support is getting so complex that many companies don’t want to deal with it. Whether your customers are small, medium or large enterprises or internet service providers, we have everything you need to deliver reliable, high-quality customer support services that will keep your own customers bragging about you.

Financial Services – Credit Unions are most successful when workers can easily access centralized member information to manage complex relationships and cross sell effectively. Consona solutions help you empower agents and exceed member expectations.