Improve Subscriber Activation

Start Out on the Right Foot
You're probably sitting at your desk wondering how you are going to manage this new "customer experience" everyone is talking about. Do you have the right tools in place? Is it the same or better than your competition? And how will both you and your customers get the most value from it? You're not the only one searching for these answers.

Like the old saying goes, you only get one shot at a first impression. The activation process for new subscribers is by far one of the most critical moments in the customer lifecycle. A good install process should:

• Ensure the PC and wireless configurations are correctly set
• Optimize the PC for broadband connectivity
• Confirm Internet connectivity
• Set up or transfer critical services such as e-mail
• Install lifetime service products such as desktop support agents and set the browser home page to the service provider's site
• Check the customer's PC security and offer security products if necessary
• Offer the customer other services that might be of interest such as online storage, online photo albums and digital media services
• Check that the customer has had a trouble-free installation process

If you're missing out on some of these steps in your installation process, it's likely that you're also missing out on the opportunity to improve the customer experience and become your customer's trusted advisor.

So if you're dissatisfied with the value generated by your current process, then Consona has a solution that can deliver an advanced "new customer" experience that will meet and exceed your expectations. After all, your brand is built on service.

Don’t let your first impression be your last. Contact us today to learn how you too can achieve great customer satisfaction.