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Manage the Digital Home
Run Effective and Efficient Subscriber Services
Keeping subscribers connected and satisfied is critical for your business, but it’s also extremely important to spend less time and money doing it. We’ll help you look after subscribers without rolling a truck or spending time on the phone with them. And that means big savings for you.
Using an innovative web-based client, you can give subscribers all sorts of useful tools, right on their desktop or TV. It automatically troubleshoots and repairs problems, and even offers “one-click fixes” so customers don’t have to call for support.
An online portal with content like FAQs, tutorials, and a powerful search engine helps subscribers, as well as technicians, get answers and resolve issues fast. We also make it easy for you to communicate info like planned maintenance or a bill that’s due, or to do tasks such as activate new services and deploy firmware updates with minimal effort.
Our solutions combine powerful chat and remote control tools with diagnostics data so your support engineers know what’s going on when they engage with a subscriber. No other company offers this mix of capabilities in one, integrated solution.
Live Assistance: Provides service desks with multi-channel consistency across web, email, live chat, and phone interfaces to resolve common end-user problems. With three integrated technology components — online multisession chat for high-volume service desks, robust remote diagnostic tools and remote control with firewall traversal — your customers can interact seamlessly with your service desks.
Dynamic Agent: Puts your web site directly on the desktop, creating a new and direct distribution channel that makes it simple for you to deliver enhanced services, drive traffic to your site and increase average revenue per user, without spending a lot of time or money. Find out how to give your customers a new, convenient way to access and manage your services—and provide feedback—using a single desktop tool.
Knowledge Management: By building both agent and customer-facing functionality on a common platform, Consona Knowledge Management breaks through knowledge silos to deliver one-stop shopping for all knowledge users. Find out why this award winning KM solution is the most comprehensive suite available.
Any one of these solutions, whether used alone or in combination, offers your organization powerful capabilities to help you reduce call-handling times, increase first-call resolution rates and improve quality of service. And this means more efficiency and less expense for your business as a whole. Contact us today to learn more.
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- Reduce customer support costs with proactive automatic diagnostics and repair
- Develop new revenue streams with highly relevant, targeted offers
- Drive customer loyalty and reduce churn
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Staying in touch with Consona is now easier than ever!
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