Simplify Device Management

Is the Hardware Holding You Back?
If we step back in time around five years ago the subject of customer premise equipment (CPE) configuration and management was important to digital service providers but arguably far less vital than it is today. DSPs have always struggled with the issues around configuration and management of diverse CPE. However, the development of the broadband forum’s standards (TR 69, 64, 111 and 176) for ADSL CPE management and the increasing popularity of VoIP and IPTV have necessitated that more sophisticated systems for CPE management be developed.

For today’s ADSL broadband customer, activation means more than just setting up their PC. It means activating their gateway with services, security and quality of service (QoS) parameters, possibly configuring IPTV or VoIP equipment, and potentially even activating other devices on their network. And while services may converge, consumer choice will increase, as the environment becomes heterogeneous and consumers choose end-point solutions from a wide range of competing vendors.

Don’t Let Customer Premise Equipment Slow You Down
Consona Service Gateway leverages the capabilities of the Broadband Forums TR 069 specification to:

• Further simplify and automate initial installation with zero touch configuration
• Prevent problems with mass firmware and configuration management
• Enhance self-service options by monitoring service configuration changes by the subscriber
• Accelerate customer service with problem diagnosis and automated resolutions via CPE interaction and CPE remote control, when necessary

Strategically, your ability to manage Digital Home devices is fundamental to increasing average revenue per user (ARPU) and avoiding lost revenue through device downtime. Is that a risk you’re willing to take? Learn how we have helped service providers worldwide successfully manage customer premise equipment - contact us today.