Consona CRM Products and Solutions Overview

Consona CRM offers companies with vital and multi-faceted customer relationships, or companies offering complex or technical products and services, a wide range of fully-integrated customer relationship management (CRM) and knowledge management (KM) software applications that span customer service and support, sales and marketing. In addition to our product lines, Consona also offers a number of pre-configured, cost effective, best-in-class solutions that span industry, departmental, business function, and/or methodology-based needs.

The Consona CRM software product suite facilitates effective and efficient service interactions across proactive, assisted and self-help channels and communities. The only CRM vendor focused entirely on service and support—with a comprehensive, integrated point solution mix and the expertise to match, Consona CRM helps medium to large enterprises with customer service, technical support and/or IT helpdesk operations balance today’s issues with tomorrow’s requirements.

Follow these links to learn more about products and solutions to meet your business.

Find the Solution that is Right for Your Organization

Product Suites - Knowledge Driven Support - CASE - Customer Activation   Service and Expansion - Enterprise CRM - OneServe Citizen Management Solutions by Initiative - Offer Agent-Quality Self-Service - Implement KCS Methodology - Make Support a Revenue Engine - Comply with ITIL Standards - Energize Your Contact Center - Transition to Service-Centric CRM - Leverage One Knowledge Platform - Provide Consistent Service   Across Channels - Engage Active, Online Customers - Improve Subscriber Activation - Simplify Device Management - Manage the Digital Home - Generate "Sticky Services"      Point Solutions - Knova Knowledge Management - Knowledge Central - Self-Service - Customer Management - Subscriber Assistance - Dynamic Agent - Live Assistance - Case Management - CRM Foundation Solutions by Industry - High Tech Product Support - Local Government - Telecommunciations and Digital   Service Providers - Managed Service Providers - Financial Services

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