Consona CRM offers companies with vital and multi-faceted customer relationships, or companies offering complex or technical products and services, a wide range of fully-integrated customer relationship management (CRM) and knowledge management (KM) software applications that span customer service and support, sales and marketing. In addition to our product lines, Consona also offers a number of pre-configured, cost effective, best-in-class solutions that span industry, departmental, business function, and/or methodology-based needs.
The Consona CRM software product suite facilitates effective and efficient service interactions across proactive, assisted and self-help channels and communities. The only CRM vendor focused entirely on service and support—with a comprehensive, integrated point solution mix and the expertise to match, Consona CRM helps medium to large enterprises with customer service, technical support and/or IT helpdesk operations balance today’s issues with tomorrow’s requirements.
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